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Gardens Alive!: Products & Services

Gardens Alive! is both an online store and a catalog store that offers a huge variety of gardening and lawn supplies. Gardens Alive! also sells pet and wild bird supplies.

Gardens Alive! carries:

Gardens Alive!: Company Background

Gardens Alive! is an American company that was founded in the early 1980s by Niles Kinerk. Gardens Alive! is one of America's largest and most popular mail order gardening companies. Gardens Alive! offers catalogs by request and has an excellent online store, and allows customers to order online, by mail, by phone and by fax.

Gardens Alive! contact information:

  • 5100 Schenley Place, Lawrenceburg, IN 47025-2181
  • Phone: 1-513-354-1482
  • Fax: 1-513-354-1484
Gardens Alive!: Customer Feedback & Reviews

Customer reviews for Gardens Alive! were very mixed; there was good reviews and bad reviews. However, the majority of the reviews were neither positive or negative; customers thought the store was neither great nor horrible, just average.

Positive customer comments were:

  • Good selection
  • Good prices

Negative customer comments were:

  • Poor customer service
  • Received wrong items

Some customer reviews were:

We have spent a lot of money at Garden's Alive while starting our kitchen garden over the past couple years. Most of the things we have from this company are good to great. Unfortunately, we got 6 Blueberry and 2 Huckleberry plants in the spring that quickly deteriorated and then died

If Gardens Alive! Customer Service spent as much time on getting the initial orders correct as they do on apologizing for the errors, they would have higher ratings, as I've found their products to be high quality. However, since they changed hands, I've not ordered from them in several years.

I've ordered from them several times in the past with no issues. Just love WOW! for controlling the crabgrass, etc. I bet I got rid of 80% of the weeds in the last double I lived in . 

So-so on their products. The price makes them worth trying but I find cheap homemade solutions work just as well.
I still look thru the catalog every year and occasionally I'll purchase a sale item.

Gardens Alive!: Business Credibility & Trustworthiness

Gardens Alive! is not accredited with the Better Business Bureau; however they do have a BBB rating of "B-". Their BBB file was opened in 1987. Over the last three years, there has been 101 complaints filed against Gardens Alive! with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Gardens Alive! were:

  • 13 complaints was due to advertising/sales Issues
  • 24 complaints was due to delivery issues
  • 7 complaints was due to guarantee/warranty Issues
  • 39 complaints was due to problems with product/service
  • 18 complaints was due to billing and collections.
Gardens Alive!: Website Popularity & Google Ranking

Gardens Alive! website popularity:

  • Gardens Alive! has a worldwide Alexa traffic rating of 158,038 out of 30 million websites.
  • Gardens Alive! has an American Alexa traffic rating of 29,652
  • Gardens Alive! has a Google pagerank of five out of ten.
  • The Gardens Alive! site receives around 2,121 unique visitors daily, which account for around 5,303 daily page views.
Gardens Alive!: Social Media Presence

Gardens Alive! social media presence:

  • Gardens Alive! can be followed on Facebook; they have 1,193 likes on Facebook and have 9 people talking about them. Gardens Alive! updates their Facebook page a few times a month.
  • Gardens Alive! can be followed on Twitter; they have 135 followers on Twitter and have posted 27 tweets. Gardens Alive! tweets a couple of times a month; however, they have not tweeted since June 2012.
  • Gardens Alive! offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Gardens Alive! is on Pinterest.
Gardens Alive!: Website Security & Safety

Gardens Alive! is protected by Norton Secured powered by VeriSign and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Gardens Alive! site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Gardens Alive!: Pricing & Packages

Gardens Alive! offers very competitive prices on all their products. In a price comparison of three products, Gardens Alive! was less expensive on two items and cheaper one one item than their leading competitor was.

Soap-Shield Flowable Liquid Copper Fungicide - 16 oz

  • Gardens Alive!: $14.95
  • Leading competitor: $18.50

Seed Sprouter 

  • Gardens Alive! $12.95
  • Leading competitor: $9.99

Grub-Away Nematodes 

  • Gardens Alive! $19.95
  • Leading competitor: $28.45
Gardens Alive!: Shipping Rates & Policies

Gardens Alive! shipping rates and policies:

  • Gardens Alive! ships throughout the United States; however they do not ship to Hawaii
  • Gardens Alive! does not ship to Canada or internationally.
  • Gardens Alive! ships with United Parcel Service or the U.S. Postal Service.

Shipping rates:

  • Orders up to $20 cost $7.95
  • Orders from $20.01- $40.00 cost $9.95
  • Orders from $40.01- $60.00 cost $11.95
  • Orders from $60.01- $80.00 cost $13.95
  • Orders from $80.01- $100.00 cost $15.95
  • Orders over $100.01 cost $16.95
  • Orders over 20 pounds cost an additional $0.30 per pound.
Gardens Alive!: Payment Methods Accepted

Gardens Alive! accepts most major credit cards; they accept MasterCard, Visa and Discover Card. Gardens Alive! also allows customers that order by mail to pay by personal check or money order. Gardens Alive! does not allow customer to pay by wire transfer, nor do they accept PayPal, Google Checkout or Amazon payments.

Gardens Alive!: Returns, Refunds & Exchange Policy

Gardens Alive! return and refund policy

  • Gardens Alive! allows customer to return or exchange items.
  • All returns must be in new unused condition and be packaged in its original packaging.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs

Returns should be sent to:

Gardens Alive
5100 Schenley Place
Lawrenceburg, IN 47025, USA

Gardens Alive!: Product images & screenshots
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